Automation Support
Dedicated Service Team
Our Team of dedicated controls & automation technicians are here to support your plant and answer your questions 24/7.
Automation Support
NorthWind's Automation Support Services deliver expert, responsive assistance backed by a dedicated team of English and Spanish-speaking professionals. Whether you need immediate remote troubleshooting or comprehensive on-site support, our team has the knowledge and experience to support every NorthWind system. 24 hours a day, 7 days a week.
Remote Support
When every minute of downtime counts, NorthWind's remote support team is standing by. Our technicians can connect directly to your plant within minutes, providing fast, expert diagnostics and resolution without waiting for an on-site visit.
- 24/7 call-in support
- Rapid remote connection to your plant systems in minutes
- English and Spanish-speaking support personnel available
- Knowledgeable across all NorthWind automation services and platforms
Onsite Inspection & System Maintenance
NorthWind will dispatch a qualified technician to your facility for a dedicated on-site visit. Each visit is designed to ensure your systems are operating at peak performance, with a detailed final report documenting all findings and actions taken.
During each visit, our team will:
- Document any known mechanical (flow) or electrical system changes
- Review persistent alarms and provide hands-on troubleshooting assistance as needed
- Review graphics screens for proper indication and operational interaction
- Deliver hands-on operator training for both existing staff and new hires
- Back up and securely store all current programs
- Review trends and reports to identify anomalies and opportunities for improvement
- Provide recommendations and/or estimates for system upgrades and potential enhancements
Remote System Monitoring
Our team continuously monitors your systems to catch issues early and ensure everything is running as designed.
Monitoring services include:
- System tuning and calibrations to correct errors and identify opportunities for improvement
- Operator interaction reviews to verify proper system operation and recommend training where needed
- Verification that data collection and reporting systems are functioning as designed
- Alarm history and active alarm reviews for motors, sensors, and devices
Service Contracts
NorthWind Service Contracts are designed to give your team the support structure it needs. Choose the coverage level that fits your operation and enjoy the confidence of knowing NorthWind is always in your corner.
Contract benefits include:
- Call-in service priority — move to the front of the line
- No after-hours fees for contract holders
- Software maintenance agreements to keep your systems current
- Monthly remote system monitoring
- Scheduled on-site inspection and maintenance visits
Connect with a Service Technician
Connect with a Service Technician today! For immediate automation support please call our direct line by country. For non-emergent issues and all other inquires, please fill out the contact form below and a Service Technician will be in touch.
Service Contact Form
United States
Mexico
Chile
Costa Rica
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