Scroll Top
2751 Antelope Road, Sabetha, Kansas 66534

Plantiq™

Helping manufacturers reach and exceed their production goals

AI Icon

PlantIQ™

An AI tool designed specifically for manufacturing processes is here. PlantIQ is an AI platform that helps manufacturers reach and exceed their production goals. This scalable solution can be implemented on a single process area or encompass the entire business, connecting the plant floor to the rest of the business operations.

PlantIQ™ Assistant

Digital Expert

PlantIQ Assistant is a digital expert that provides suggestions and recommendations for solving problems that operators and support engineers face in manufacturing. This tool utilizes generative AI and Large Language Model (LLMs) that are designed specifically for manufacturing processes. By connecting the assistant to the relevant documentation and real time process data, the time from issue occurrence to resolution is greatly minimized. New operators and maintenance technicians are now supplied with the wealth of knowledge that a seasoned process engineer holds. This allows new employees to come up to speed quickly and begin operating the system independently earlier than traditional training methods.

  • Easily capture tribal knowledge directly within the software.
  • Accelerate onboarding for new employees.
  • Quickly detect and resolve operational issues.

AlarmIQ™

Assistant for Insight into Technical Issues

The AlarmIQ module couples the benefits of the generative AI and the plant floor with specific focus on the alarms and alerts from the PLC and SCADA system. This focused view provides better responses to system faults with detailed process information, analysis of historical faults, and documented control system service tickets allowing for quicker resolution. Throughout the troubleshooting process, if more help is required to solve the problem, the operator can raise the issue to a service ticket without leaving the module. The service ticket is delivered to the NorthWind Support Team along with all issue data allowing them to step in right where the operator needs them. The tool is constantly learning and each correct resolution is identified to ensure future answers are better.

Service Issue Explorer

Review, track, resolve automation support tickets

The Service Issue Explorer houses all service tickets between the plant and NorthWind’s support team. The operator and maintenance personnel can monitor all the current and past tickets. Ticket details, summary, and resolution is available for searching and reviewing. Not only can you review these, but the documents are feeding the AI tool information, so the next time you encounter a similar issue, the smart assistant will reference the ticket for quicker, smarter solutions.

Knowledge Base

Solutions specific to the systems and processes being used

PlantIQ™ reviews and analysis data to provide relevant answers and insights to the user. This information is pulled from the knowledge base which consists of a compilation of SOP documents, manuals, training information, transcribed audio files, process data, service tickets, and more. As the system is used, the knowledge base is growing with process data, service tickets, and user interactions that all work as a feedback loop to continue to provide valuable answers.

Data Security

Rest assured that your data remains your data

When developing the AI solution security was a top priority. Our solution is a segmented security model that allows PlantIQ to only  access relevant and permitted data with each  customer or user. In this model the customer maintains control of their data and who can access it. Product features and capabilities are quickly and securely rolled out to each customer while maintaining organizational data security.

Adding Additional Modules

How else can AI help your process?

The platform is very flexible and can be expanded and customized to include many other AI solutions.  At NorthWind we’re big on building software to match your process rather than conforming your process to the software and our PlantIQ tool is no exception. Adding in modules for machine learning, demand planning, or encompassing a new process, PlantIQ can handle it all.

PlantIQ AI Platform Expansion