2751 Antelope Road, Sabetha, Kansas 66534

AUTOMATION SUPPORT

Remote support puts a trained technician just a phone call away. They can quickly connect to your system, diagnose and troubleshoot any issues, and get your system back up and running. In addition, NorthWind can provide customized operator training and safety instruction so your system will run efficiently and safely. Service contracts are available no matter where your plant is located, whether in the United States or around the globe.

Connect with a Service Technician

Connect with a Service Technician today! For immediate automation support please call our direct line. For non-emergent issues and all other inquires, please fill out the contact form below and a Service Technician will be in touch.

Service contact form
Service call in numbers by country

United States +1.785.284.0080

Mexico +52.559.085.3017

Chile +56.2.3319.9884

Costa Rica +506.4032.1780

You may be interested in learning about:

Remote Access Icon

Remote Access for Industrial Control Systems

Remote access is the ability to access a computer or network from any location through a network connection. This tool is particularly helpful in servicing control systems through a network connection. By connecting to the system’s programmable logic controllers (PLC), Human Machine Interface (HMI), and other Ethernet compatible devices, integrators are able to efficiently monitor, troubleshoot, and fix an issue without having to physically travel to the site.

NorthWind Service Technican assisting a customer

Malware and Your Industrial Control System

Most of us have had the unfortunate experience of getting malware on our personal computers. Removing some of these nuisances can be as easy as running a simple virus scanner. Others can maliciously take over a computer and make it impossible to use. While this malware is troublesome on a home computer, it can be disastrous to an industrial control system (ICS). With access to an ICS, a threat actor could take down critical computers and cause costly downtimes, or they could go a step further and take control of equipment which could result in property damage or injury to personnel.

NorthWind Engineer practicing lock-out tag-out safety

Legacy Panel View Replacement

Do you lose sleep thinking about the aging equipment in your manufacturing facility, wondering if and when it will cause costly downtime? Last August I wrote an article titled “Aging Equipment” with advice to stop ignoring your aging automation electronics and realize the potential threat they pose to your operation. This time I want to focus on a piece of legacy equipment that can and should be updated — the Allen Bradley Legacy PanelView.